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Return Policy

Welcome
Welcome Welcome to the Logan Furniture* family of delighted customers. Even though Logan is one of the fastest growing and most innovative furniture stores in the country, we work very hard to bring you old-fashioned values of courtesy, honesty, and service. It is important to each of us, from the Sales Staff to the Warehouse Employees and from the Customer Service Representatives to the Delivery Staff, that your experience at Logan Furniture is a pleasant one.

We believe that the more you know as a consumer, the more you will turn to Logan for your furniture needs. Therefore we give you an exciting, diverse selection of furniture styles at the best possible prices. We have tagged each item with detailed information about its construction and special features so that you can make informed decisions when shopping. Finally, we believe in impeccable service, attention to detail, and quality in all phases of our business, as well as a highly trained and informed staff.

Therefore we welcome you to our Logan Furniture family. We look forward to a lasting and happy relationship.

Consumer Program
Layaway Plan: We guarantee the price for the term of your Layaway; there are NO penalties even if the price should increase. In order to use our FREE Layaway Plan:

  1.  A 15% deposit is required at time of order.
  2. Payments are made on a consistent monthly basis. Once the Layaway period expires, a monthly processing fee of $45.00 is applied to the customer account.
  3. *** It is IMPORTANT that you contact your Sales Consultant within the specified time indicated on the face of your sales receipt. At that time, we will order your furniture from the manufacturer. If you do not contact your Sales Consultant within the specified time indicated on the face of your sales receipt, your furniture may not be available at the time you want it.
  4. Upon notifying you that your merchandise has arrived, your furniture must be scheduled for immediate delivery or pickup. Otherwise, storage charges may be applied.
  5. Any change of address, phone number, etc. should be communicated to your Sales Consultant. This will enable Logan Furniture to serve you more effectively.
  6. Availability of special order Layaway merchandise is not guaranteed. Once your special order merchandise is ordered, your deposit becomes non-refundable and non-transferable.
  7. In the event that the manufacturer discontinues the merchandise you have ordered; Logan Furniture will offer a similar product or your deposit will be refunded in full.
  8. Additional pieces purchased at a later date are subject to availability from the manufacturer.

This policy is designed to serve you with the highest level of efficiency and customer satisfaction.

Special Orders
Any item purchased from our website but is not part of our in-store lineup is considered a special order. No cancellation, exchange or refund is offered on such special orders. Customer assumes full responsibility for variation in color, shade, material, or size. No guarantees are provided by Logan Furniture with respect to exact color, shade, material/feel, or size. A 50% non-refundable deposit is required before ordering.   Special orders that are refused, returned, or not picked up will be subject to a 35% restocking fee.

Cancellation and Refund Policy
Refunds will be issued on all non-special orders prior to delivery or pickup. All refunds will be issued by our Corporate Office. NO CASH REFUNDS FROM STORE OR CORPORATE OFFICE. Refunds on checks and debit cards will be made by check no sooner than 14 days due to bank delays. Refunds on credit cards will be credited to the credit card used at time of payment. Special orders are Non-Refundable and Non-Transferable. No refunds on all Purchases/Layaways after 7 days of Order/ Layaway date. All cancelled orders/layaways are subject to 25% cancellation fee.  Special order items are defined as items that are NOT on display in our showrooms at the time of customer purchase.

Return Policy
Merchandise re-selection or refund is available for all merchandise (except for Special Orders, Clearance Sales, Layaway, Fabric and Leather Protection, Value Packages, Ready To Assemble Items, Frames, and Delivery Charges) returned in its original condition and accompanied by a sales receipt within THREE (3) DAYS of delivery or pick-up. Special order merchandise cannot be returned. Damaged or opened goods cannot be returned. All returned, refused, or abandoned goods will be subjected to 35% minimum restocking fee (No exceptions).

Delivery Policy
Specific days have been set up for each individual town; your furniture will be delivered on these specific days only.

  1. Deliveries outside of our normal delivery area will be made at an additional charge.
  2. Within 24 hours of your scheduled delivery date, all reasonable efforts will be made to give our customers an estimated time frame for delivery.
  3. In order to serve you better, we must have a 48-hour notice for any changes to your Sales Order or delivery date.
  4. Orders must be paid in full before delivery or pickup date. No COD allowed.
  5. Difficult deliveries, such as window installation and deliveries above the third floor (without access to elevator), will be done at the customer’s expense and responsibility.
  6. Rooms must be cleared. Delivery personnel cannot remove existing furniture. Logan Furniture is not responsible for any damage to walls, doors, floors, or carpets caused by delivery. Customer is responsible to cover and protect all walls, doors, floors, and hallways before delivery.
  7. Customer must remove snow and any other obstacles before delivery.
  8. To ensure the safety of its drivers, Logan Furniture will determine if deliveries will be made during hazardous weather conditions.
  9. In the event that the customer is not home during the scheduled delivery time, a re-delivery charge will be assessed. Any delivery cancelation within 48-hours of scheduled delivery is subject to a re-scheduling fee.
  10. IMPORTANT NOTICE: Upon our notification to you that your merchandise has been received in our warehouse, your furniture must be scheduled for immediate delivery or pickup otherwise your merchandise may be released and made available for other customer demands.

Assembly 
Some furniture requires customer assembly.   All such items will not be assembled by Logan Furniture staff.  In case of delivery, our service will not include assembly


Logan Furniture Low Price Guarantee
If you find a lower price on the same merchandise you purchased at Logan Furniture and the price can be verified, we will refund the price difference to you, up to THIRTY (30) DAYS from the original invoice date. Excluded: Floor samples, going out of business sales, clearance and damaged items. A local retailer is defined as one that has the merchandise available on the premises and is located within our normal delivery area.

Payment Methods
Logan Furniture offers several ways to pay for your purchase. We accept Visa, MasterCard, and Discover, your personal checks at time of purchase, cash, bank cashier's check, bank treasurer's check or money orders. No starter or temporary checks will be accepted. Personal checks must be cleared before any delivery or pickup is made. A $45 service charge will be assessed on all returned (bounced) checks.

Credit Policy
Customer agrees and understands that all furniture remains the property of Logan Furniture until balance due is paid in full. Installments will accumulate when customer misses a payment. Customer fully understands that he/she is responsible for all legal, attorneys, and collection fees that may result in case of default on credit agreements. A charge of $45 per month will be added to the balance due in case of any late payment. Customer agrees to make full timely payments even in cases when furniture needs service, repair, or exchange. Payments will not be withheld in such cases.

Customer agrees and authorizes Logan Furniture to obtain any credit history and information that may be needed in order to extend credit. Customer/Co-Signer also fully agree and understand that by releasing major credit card number(s) and expiration date(s); Logan Furniture is authorized to charge these credit card(s) without notice, for the amount owed to Logan Furniture in case of default. Clearance Merchandise and Floor Samples Sales: It is Logan's policy that merchandise reduced for clearance will not be delivered and will not include any service or warranty or guarantee. Merchandise must be picked up within the time frame specified by the store, otherwise merchandise will be made available for sale and any deposit will be held on account. No refunds, no returns, no layaway, no exchanges, no guarantees, and no service of any kind on clearance or floor sample sales. ALL SALES ARE FINAL.

Service Policy
We will stand behind all of our products with competent service and stated manufacturers’ warranties.

Procedures
All service claims regarding visual damage on a new furniture purchase, must be reported to our service department while the driver is still at your home. The customer must have their sales receipt available. Hidden defects must be photographed and emailed to CustomerService@LoganFurniture.com.

Logan Furniture reserves the right to:

  • Inspect the damaged merchandise in the customer's home.
  • Service in your home, our warehouse, or at the factory.
  • Repair or replace at the discretion of our service department.

It is our desire to ensure customer satisfaction through superior service and that the conditions above are applicable only with normal usage or related to manufacturer defects.

NOTE: All service will be scheduled in compliance with our delivery schedule. * Modatalia, LLC d/b/a Logan Furniture Outlet is independently owned, managed and operated. Pickup Policy: Merchandise pickup is by appointment. No pickups on Sundays, holidays, or from Store Locations (after 4:00PM from the Distribution Center) I agree to the terms and conditions stated above: _____________________

Coupons 
Offers apply to new regular purchases with minimum purchase.. Offers may not be combined. No layaway, clearance, EVR, EVP, or financing with coupon. All other terms and conditions apply. See store for details.